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Frequantly Asked Questions

RETURN AND EXCHANGE ENQUIRIES

What is the return policy?

PEAK Australia return policy.

What is the exchange policy?

PEAK Australia exchange policy

How do I complete my return?

How to complete a return.

How to return part of my order.

What should I do if my product arrives damaged or defective, or isn't what I ordered?

What to do if your product arrives damaged or defective, or isn't what you ordered.

When will I get my refund?

Receiving your refund.

What do I do if my question isn't covered here?

What to do if your question isn't covered here.

DELIVERY ENQUIRIES

How much does delivery cost?

Delivery Costs

How long does delivery take?

Estimated delivery time.

Do you ship outside of Australia?

Shipping outside of Australia.

How long after I receive my shipment confirmation email will I be able to track my order?

Tracking your order after receiving your shipment confirmation.

How do I track my order and delivery status?

Tracking my order and delivery status.

Can my delivery address be different from my billing address?

Delivery address differing from your billing address.

Can I change/cancel my order if it hasn't been shipped yet?

Changing/cancelling my order if it hasn't been shipped yet.

What do I do if my question isn't covered here?

What to do if you question isn't covered here.

DISCOUNT AND VOUCHER ENQUIRIES

How do I use my voucher or discount code?

Using your voucher or discount code.

Why isn't my voucher or discount code working?

Troubleshooting a discount code or voucher.

What happens to my voucher or discount code if I return my order or if (part of) my order is cancelled?

Vouchers and discount codes of returned or (partially) cancelled orders.

What to do if my question isn't covered here?

What to do if your question isn't covered here.

PRODUCT ENQUIRIES

How do I find the product I'm looking for?

How to find the product you are looking for.

What if I can't find the product(s) I'm looking for?

Unable to find certain products.

Why don't you sell all of the products Peak make?

Why we don't see all of the products Peak makes.

How do I choose the right size?

Choosing the right size.

What do I do if my question isn't covered here?

What to do if your question isn't answered here.

ORDERING INQUIRIES

How do I checkout?

Checking out.

How do I add/make changes to my Shopping Cart?

Adding/Making changes to your shopping cart.

What kind of emails will I receive about my order?

Emails I will receive about my order.

What should I do if my question isn't covered here?

What to do if your question isn't covered here.

Account inquiries

Why should I sign up for an account?

Benefits to signing up for an account.

What if I forget my password?

Forgetting your password solution.

Do I need to register in order to buy something online?

Registering to by something at our online store.

What to do if my question isn't covered here?

What to do if your question isn't covered here.

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